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Frequently Asked Questions

[/vc_column_text][vc_toggle title=”Is it safe to mail Key Moments jewelry?” el_id=”1439280237917-6fc25307-90be”]Yes, we ship our jewelry by trusted carriers such as FedEx and UPS. All our shipments are fully insured.[/vc_toggle][vc_toggle title=”Is shipping free?” el_id=”1439280815051-2e0297b1-20ec”]The shipping cost depends on your location and order total. All orders €100 or higher receive free standard shipping. Below is an indication of the shipping costs:

Free Shipping over 100 EURO

Shipping costs EUR 1: € 15
Shipping costs EUR 2: € 20
Shipping costs EUR 3: € 25
Shipping WORLD: € 30

Shipping costs EUR 1:

Belgium
Denmark (excl. Faroe Islands and Greenland)
Germany
France (incl. Corsica and Monaco)
Italy (excl. San Marino and Vatican City)
Luxembourg
Austria
Spain (incl. Balearic Islands, excl. Canary Islands)
United Kingdom (excl. Gibraltar and Channel Islands)
Sweden

Shipping costs EUR2:

Bulgaria
Estonia
Finland
Hungary
Ireland
Croatia
Latvia
Lithuania
Poland
Portugal (incl. Azores and Madeira)
Romania
Slovenia
Slovakia
Czech Republic

Shipping costs EUR3:

Albania
Andorra
Bosnia and Herzegovina
Canary Islands
Cyprus
Faroe Islands
Gibraltar
Greece
Greenland
Iceland
The Channel Islands
Kosovo
Liechtenstein
Macedonia
Malta
Moldavia
Montenegro
Norway
Ukraine
San Marino
Serbia
Turkey
Vatican
Belarus
Switzerland

World shipping:

All other countries[/vc_toggle][vc_toggle title=”Do you ship Key Moments orders internationally?” el_id=”1439280676704-51a6d661-0fb1″]We are happy to serve customers from all over the world. Duties and taxes are the responsibility of the buyer.[/vc_toggle][vc_toggle title=”What are my shipping options?” el_id=”1439280707223-163a2d69-1e82″]We ship our jewelry and watches by trusted carriers like FedEx, UPS and POST NL depending on the destination.[/vc_toggle][vc_toggle title=”How long does it take to get my Key Moments order?” el_id=”1439280843789-f82e3886-bf9b”]All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.[/vc_toggle][vc_toggle title=”How do I track my Key Moments order once it has been shipped?” el_id=”1439280752249-4ceb6c51-79cc”]An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.[/vc_toggle][vc_toggle title=”If I paid for shipping and return my item, do I receive a refund on the shipping fee?” el_id=”1439280773512-23f71bf9-5a45″]No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 14 days from the ship date.[/vc_toggle][vc_toggle title=”How can I avoid damaging my Key Moments jewelry?”]By following a few simple tips you will be able to keep them in their original condition. The permanent contact between your jewelry and your skin, and its exposure to different weather conditions, pollution or accidental knocks all mean that it requires care and attention. Here are our recommendations:

– If possible, remove your jewelry before starting any activity that might damage it, such as playing sport, cooking or gardening.

– Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.

– Store your jewelry in an individual case or in a separate compartment of a jewelry box. Chains should be closed, wrapped up and laid flat so as to avoid the formation of knots.[/vc_toggle][vc_toggle title=”Can I wear my Key Moments jewelry while sleeping?”]In order to ensure your comfort and preserve the condition of your creation, it is not recommended to wear your jewelry while sleeping (unless your piece is specifically designed to not be removed).[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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